Thank you for shopping with Dr. MomBaby. We take great pride in offering high-quality, natural products for you and your little ones. If you are not entirely satisfied with your purchase, we're here to help. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.

1. Returns

We want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, or not as described on our website, you may be eligible for a return. Please follow these guidelines:

• Contact our customer support team within 14 days of receiving your order to initiate the return process.
• Provide your order number, a detailed description of the issue, and any supporting photos to help us assess the problem.
• Wait for our customer support team to review your request and provide you with further instructions.

2. Refunds

Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 10 business days.

3. Eligibility for Returns and Refunds

To be eligible for a return and refund, the following conditions must be met:

• The product must be in its original, unused condition and in the same packaging as when you received it.
• Personal care and hygiene products, such as lotions, creams, and bath products, must have their original seal intact for hygiene reasons.
• The product should not have been tampered with or used in a manner inconsistent with its intended use.
• Custom-made or personalized products are generally non-returnable unless they are damaged or defective.

4. Non-Returnable Items

Some items are non-returnable, including:

• Gift cards
• Downloadable digital products
• Perishable goods
• Items on sale or clearance

5. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Return Shipping

You are responsible for shipping the product back to us. Please ensure that you use a trackable shipping method and consider purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

7. Exchanges

If you received a defective or damaged product, and you would like to exchange it for the same item, please contact our customer support team, and we will assist you in arranging the exchange.

8. Cancellations

If you wish to cancel an order, please contact us as soon as possible. If the order has not been processed, we will cancel it and issue a full refund. If the order has already been shipped, you may need to follow our return process.

9. Contact Information

If you have any questions or concerns about our Return and Refund Policy, please contact us through one of the following methods:

Email: hello@drmombaby.com

We are committed to ensuring your satisfaction and will do our best to assist you with any issues you may encounter. Your happiness and the safety of your little ones are our top priorities.

*Please note that our Return and Refund Policy is subject to change, and the most up-to-date version will always be available on our website.*

Welcome to Dr. MomBaby, your trusted source for all-natural and holistic baby products. We are committed to ensuring a seamless shopping experience for our valued customers, and this Shipping Policy outlines the key details regarding shipping, delivery, and related services when you purchase products from our online store.

Shipping Methods and Rates:

• Domestic Shipping: We offer shipping within the United States. We provide the following shipping methods:

  • Standard Shipping (3-7 business days)
  • Expedited Shipping (2-3 business days)
  • Priority Shipping (1-2 business days)

• International Shipping: At this time, we do not offer international shipping. We are continually working to expand our reach and serve customers worldwide.

• Shipping Rates: Shipping rates are calculated based on the weight and dimensions of your order and the selected shipping method. You will see the shipping costs during the checkout process before finalizing your purchase.

Order Processing Time:

• Orders are typically processed within 1-2 business days after payment confirmation. Please note that orders placed on weekends or holidays will be processed on the following business day.

Shipping Confirmation:

• Once your order is shipped, you will receive a shipping confirmation email with tracking information. This allows you to monitor the status of your delivery.

Delivery Times:

• The estimated delivery times provided during checkout are based on standard conditions. Actual delivery times may vary based on factors beyond our control, such as weather, holidays, and the efficiency of the shipping carrier.

Lost or Delayed Shipments:

• If your shipment is lost, delayed, or damaged during transit, please contact our customer support team as soon as possible. We will work with you to resolve the issue and ensure you receive your order in a timely manner.

Address Accuracy:

• Please ensure that you provide the correct shipping address during checkout. We are not responsible for orders shipped to incorrect or incomplete addresses. Any additional shipping charges incurred due to incorrect address information will be the responsibility of the customer.

Returns and Exchanges:

• For information regarding returns and exchanges, please refer to our Returns and Refunds Policy.

Contact Information:

• If you have any questions or concerns regarding our Shipping Policy or need assistance with your order, please reach out to our Customer Support Team. You can contact us via email at hello@drmombaby.com.

Policy Updates:

• We reserve the right to make changes to our Shipping Policy at any time. Any updates will be posted on our website, and it is your responsibility to review our policies periodically.

Thank you for choosing Dr. MomBaby. We appreciate your trust in our products, and we are dedicated to providing you with a positive shopping experience. Your baby's well-being is at the heart of everything we do, and we look forward to serving your needs.

Last Updated: November 3, 2023