Thank you for shopping with Dr. MomBaby. We take great pride in offering high-quality, natural products for you and your little ones. If you are not entirely satisfied with your purchase, we're here to help. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.
1. Returns
We want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, or not as described on our website, you may be eligible for a return. Please follow these guidelines:
- Contact our customer support team within 14 days of receiving your order to initiate the return process.
- Provide your order number, a detailed description of the issue, and any supporting photos to help us assess the problem.
- Wait for our customer support team to review your request and provide you with further instructions.
2. Refunds
Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 10 business days.
3. Eligibility for Returns and Refunds
To be eligible for a return and refund, the following conditions must be met:
- The product must be in its original, unused condition and in the same packaging as when you received it.
- Personal care and hygiene products, such as lotions, creams, and bath products, must have their original seal intact for hygiene reasons.
- The product should not have been tampered with or used in a manner inconsistent with its intended use.
- Custom-made or personalized products are generally non-returnable unless they are damaged or defective.
4. Non-Returnable Items
Some items are non-returnable, including:
- Gift cards
- Downloadable digital products
- Perishable goods
- Items on sale or clearance
5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Return Shipping
You are responsible for shipping the product back to us. Please ensure that you use a trackable shipping method and consider purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
7. Exchanges
If you received a defective or damaged product, and you would like to exchange it for the same item, please contact our customer support team, and we will assist you in arranging the exchange.
8. Cancellations
If you wish to cancel an order, please contact us as soon as possible. If the order has not been processed, we will cancel it and issue a full refund. If the order has already been shipped, you may need to follow our return process.
9. Contact Information
If you have any questions or concerns about our Return and Refund Policy, please contact us through one of the following methods:
Email: hello@drmombaby.com
We are committed to ensuring your satisfaction and will do our best to assist you with any issues you may encounter. Your happiness and the safety of your little ones are our top priorities.
*Please note that our Return and Refund Policy is subject to change, and the most up-to-date version will always be available on our website.*
